Refund Policy – DgiKart

Effective Date: 01-01-2025

Refund Policy for DgiKart

Eligibility for Refunds:

Refunds are only applicable in cases where the product key or digital license is found to be invalid, non-functional, or already used at the time of purchase.
Refund requests must be made within 7 days of purchase.
Proof of issue (screenshots, error messages, etc.) must be provided when requesting a refund.

Non-Refundable Products:

We do not offer refunds for digital products that have been successfully delivered and activated.
Any issues caused by incompatibility, customer error, or system requirements not being met will not be eligible for a refund.

Refund Process:

To request a refund, customers must contact our support team at support@dgikart.com
We will verify the issue and respond within 2 business days with a resolution.
Approved refunds will be processed within 2 business days using the original payment method and the same will be reflected in your bank account within 7 to 10 days.

Replacement Option:

If a product key or digital license is found to be invalid, non-functional, or already used at the time of purchase., we may offer a replacement key within 1 business day, however due to the nature of these digital license, the customer is fully liable to prove his case to get a refund or replacement.

Chargebacks and Disputes:

If a chargeback is initiated without prior contact and resolution efforts, the customer may be blacklisted from future purchases.

By making a purchase on Small Things, you acknowledge and agree to this Refund and Return Policy.